Sharing Information About Australia
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HANDY AUSTRALIAN LINKS
Help and Complaints
Australia has a variety of organisations and government services to help you.
For example, the Financial Ombudsman Service comprises: the Banking and Financial Services Ombudsman, the Financial Industry Complaints Service, and the Insurance Ombudsman Service.
The Ombudsman provides independent dispute resolution services for up to 80 per cent of Australian banking, insurance and investment disputes under one roof.
If you are unable to resolve the problem, the Financial Ombudsman Service provides accessible and independent dispute resolution services as an alternative to taking your dispute to court. The service is free to consumers.
Other Helpful Websites
- Blind Citizens Australia
- Deafness Forum of Australia
- Better Hearing Australia Inc
- Farm Safe Australia
- National Assoc for Prevention of Child Abuse & Neglect
- Australian Federation of Disabilities Organisations
- Insurance Enquiries & Complaints Scheme
- Consumers' Health Forum of Australia
- Australian Copyright Council
- Communications Alliance
- Customer Service Institute of Australia
- Financial Industry Complaints Service
- How Safe is Your Car
- Internet Industry Association (IIA)
- Communications Law Centre
- Australian Communications Industry Forum (ACIF)
- Service Providers Industry Association (SPAN)
- Australian Direct Marketing Association (ADMA)
- Telephone Information Services Standards Council
- Australian Telecommunications Users Group (ATUG)
- Consumers' Telecommunications Network (CTN)
- Small Enterprise Telecommunications Centre (SETEL)
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State and Territory Consumer Affairs / Fair Trading Agencies
- Consumer - ACT
- Fair Trading - ACT
- New South Wales
- Northern Territory
- Consumer - QLD
- Fair Trading - QLD
- South Australia
- Consumer - TAS
- Consumer - VIC
- Western Australia
- Fair Trading - WA
Legal Aid
- ACT Legal Aid
- NSW Legal Aid
- NT Legal Aid
- QLD Legal Aid
- SA Legal Aid
- TAS Legal Aid
- VIC Legal Aid
- WA Legal Aid
Law Society
- Law Society of the ACT
- Law Society of NSW
- Law Society of NT
- Law Society of QLD
- Law Society of SA
- Law Society of TAS
- Law Institute of VIC
- Law Society of WA
Ombudsman
- Telecommunications Industry Ombudsman
- Australian Banking Industry Ombudsman (ABIO)
- NSW - Energy and Water Ombudsman (EWON)
- SA - Electricity Industry Ombudsman
- VIC - Energy and Water Ombudsman
- Financial Ombudsman Service
- Commonwealth and Defence Force Ombudsman
Government
- Product Recalls
- Consumer.gov.au
- Consumers Online
- Australian Competition & Consumer Commission (ACCC)
- NSW Consumer, Trader & Tenancy Tribunal
- Australian Broadcasting Authority
- Australian Communications Authority
- Motor Accidents Authority
- Australian Transport Safety Bureau
- NetAlert - Internet safety & concerns
- Department of Communication, Info Technology & the Arts (DCITA)
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